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FAQ & POLICIES

ONE YEAR WARRANTY

Your FOTO NOUVEAU watch is guaranteed to work free of mechanical defects for at least one year. If defective, we will fix or replace your watch at no cost to you.

Your warranty will not cover damage resulting from normal wear (scratches, marks in leather, etc.). Your warranty will be voided for: improper handling, accidents, impact damage, unauthorized repair or modification, removal of the crown, wearing in a hot tub or sauna, exceeding the submerged depth limit, incorrect battery replacement, or other factors not due to defects in material or workmanship.

You may be asked to submit your warranty card included with your watch for repair claims.

NOTICE

Watches contain small parts (screws and batteries) that could be swallowed by small children. Keep out of reach of children.

RETURN POLICY

If you are not 100% satisfied you may return or exchange your watch within 14 days of receipt, simply pay for return shipping. Items must be in unworn condition with ALL original packaging including plastic films. Returns past 14 days are at FOTO NOUVEAU’s discretion. Damaged or modified products that void the warranty will be returned to customers with shipping expenses paid by the customer.

Returns are only accepted from items purchased directly from fotonouveau.com and in the United States. Sales are final for all other regions except for reasons of warranty repair.

PRIVACY POLICIES

FOTO NOUVEAU LLC is committed to protecting your privacy. This privacy policy states the way we use your information. We encourage you to read and revisit this policy page, as there are periodic updates to our policies. By using our website, you consent to our privacy policies. For questions or concerns, please email info@fotonouveau.com

You may browse our site without providing any personal information. Personal information includes your: Name, address, email address, phone number, fax, credit card (number, expiration and security code) and other personally identifiable information. We may use your personal information to improve our products and services, finalize orders, charge for products and services, ship ordered products, and internal record keeping. If we ask for and you provide additional private information, it will fall under our privacy policy.

Visitors to the FOTO NOUVEAU LLC website have their IP address recorded as well as cookies placed on their browsers. This helps FOTO NOUVEAU LLC monitor traffic, handle transactions, improve our website design and processes. For example, cookies allow us to remember what as been added to your cart. Unless you provide personal information, cookies will give us anonymous user information. Most browsers will allow you to manage or block cookies, but doing so for the site may make some site features inoperable. FOTO NOUVEAU LLC may also use web beacons. Web beacons may be used by us or authorized third parties to see, if for example, you have opened a marketing or contest email.

FOTO NOUVEAU LLC will not sell, license or trade your personal information with a third parties unless you have given us permission to do so.

Providing FOTO NOUVEAU LLC with your personal information will allow us to fulfill your product requests and to help customize and improve the FOTO NOUVEAU LLC website and product offering. You permit FOTO NOUVEAU LLC to share your personal information with authorized third parties that help us fulfill these requests (billing, shipping, data analysis, marketing, authorized affiliates, repair services, manufacturing partners, email service providers). FOTO NOUVEAU LLC may at times contact you with offers including discounts, contests, events and surveys. You may opt out of email communications except for those relating to your order fulfillment and billing. To opt out, please email info@fotonouveau.com

We may, at our sole discretion share your personally identifiable information we deem necessary to comply with any applicable law, regulation, legal process or governmental request. We may use your information to prevent, investigate suspected illegal activities such as fraud, or for other reasons required by law. Your information may be shared with third parties to prevent credit card fraud, risk reduction, and to protect the intellectual property rights of FOTO NOUVEAU LLC or it’s users.

Occasionally we may provide a link to a third party website (for example: contests, surveys, events, etc.). After leaving the FOTO NOUVEAU LLC website, we are unable to govern the use of your personal information, and we encourage you to visit the third parties privacy policy and security.

Periodically,FOTO NOUVEAU LLC may host contests, solicit reviews, or users may submit unsolicited content to FOTO NOUVEAU LLC such as images, videos, product ideas, product reviews and drawings. This information is considered non-confidential and you herby grant FOTO NOUVEAU LLC a non-exclusive, fully paid and royalty free, transferable, sub-licensable, worldwide license to use the content in current or future unknown media.

In the event that another company, substantially or fully acquires FOTO NOUVEAU LLC by merger, reorganization or liquidation, customer information will be transferred with the assets and will be governed by the pre-existing privacy policy unless you consent otherwise.

If you have questions or comments about our policies, please email info@fotonouveau.com .

The privacy policies over time may change. Changes to our policies are dated below and supersede all previous policies. 01/29/16